COVID – 19 has provided a life changing event for so many for lots of different reasons and nothing can work the way it did. Working practices are having to be adjusted and although some of the restrictions start to ease it will not be business as usual for some time. This is due to us being committed to the safety of each of our clients, staff and families. This blog will give you an idea of how physiotherapy and podiatry services will be conducted in the first stage of re-opening.
As you are aware since lockdown we have not been able to see clients face to face, this is in line with our Governing Bodies and Public Health England’s recommendations. As the restrictions are now being eased and we have received new guidance on resuming services it is asking us to work in a different way.
As of the 1st June we will be offering, where ever possible, video consultations. However if we are unable to meet your needs, limited face to face appointments will be available once carefully screened.
Our opening hours will be Monday – Friday 8.30am – 4.30pm
MAKING THE CLINIC COVID SECURE
A number of changes have been made in the clinic and how it operates, in order to be able to provide Physiotherapy and Podiatry face to face appointments. Please read carefully the changes that have been made which explains the way we are working and the measures you are required to take if visiting the clinic.
WHAT TO EXPECT
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Telephone Triage and Video Consultations (for physiotherapy)
On contacting the clinic we will discuss with you your problem and make a decision on whether Video Consultation is appropraite. The video consultation service is the current preferred method of assessment and treatment. It is particulary useful to help those who are isolating or shielding. If your needs are unable to be met with this method then we will look at screening you for a face to face treatment.
Click the link to find out more about Video Consultations
https://grosvenor-clinic.co.uk/blog-1/2020/5/26/video-consultations-are-they-any-good
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Screening
A screening questionnare will be completed with you over the phone related to COVID-19 and on the day of every face to face appointment.
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Face to Face Appointments
Do not arrive before your appointment time. On arrival please read the notices on the door and buzz for entry. Please wherever possible attend alone – those who attend with you will also need to be screened with the COVID-19 questionnaire for contact tracing purposes. Under 16’s should continue to attend with a parent or guardian. You will be screened again on entry to the clinic.
Click the link for more information on face to face appointments
https://grosvenor-clinic.co.uk/blog-1/2020/5/26/face-to-face-consultations-what-do-i-need-to-know
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Cleaning
We have always maintained high standards and now is no different. We have rigorous regualr cleaning throughout the day including office areas, communal areas and clinical rooms
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Hand Hygiene and PPE
On arrival and depature of the clinic please either wash your hands in the facilities provided or use the alcohol gel on the wall in recpetion. You do not need to wear a mask for your appointment unless you wish to do so. We have a number of masks for sale in the clinic if you wish to purchase. All our clinical staff will be following hand hygiene and PPE guidelines including aprons, gloves and masks.
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Clinic Environment
We will be using a buzzer entry system to control the flow of people entering and leaving the clinc. We have reduced the number of appointments and maintined gaps between them for cleaning and to allow you to pay/re-book and leave to limit crossover. We have a new perspex screen at reception, you will still receieve a warm welcome. Clinic rooms have been re-arranged and linens have been removed.
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Bookings and Payments
Intitial bookings should be made over the phone so we can discuss the appropriate treatment path for you. Payments will be taken at the time of booking for video consultations. Face to Face appointments can be paid for by card (ideally contactless) on the day or at time of booking over the phone.
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Information
All information will be emailed to you, including any registration forms required, video consultation links and any exercise sheets/advice that have been provided.
We want to make you feel, safe and secure. We are here to help you move well, live well and feel well.
ALL OUR RISK ASSESSMENTS ARE REVIEWED AND UPDATED REGULARLY AND WILL CONTINUTE TO FOLLOW ALL THE GOVERNMENT AND PROFESSIONAL BODIES ADVICE.
See below the reasoning model we have in place from the CSP on how we decsion make.
